Frequently Asked Questions

Welcome to our FAQ Page

Orders

  • Please allow 24 hours after placing your order for the status of your order to be updated.
  • We typically take 2-4 business days to process orders. Please check your order shipping confirmation email to track your order while it’s in transit.

If you have not received an order shipment confirmation email, please send us an email requesting and order cancellation.

If your order has already been shipped, it cannot be cancelled. Once you receive your item you can take advantage of our easy returns/ exchange process and be issued a store credit as stated in our return policy or exchange for a different product. Please visit our easy returns policy on our website.

Based on current volume, you can generally expect a reply within 1-2 business days. Emails are responded to in the order they are received; please refrain from sending any follow-up before that time, so that we may assist you in the most efficient manner possible.

Our Bonnets

The materials we use result in a quality, durable product that is worth your investment.

Our products are made from fine polyester satin charmeuse. A soft silky material known for its high quality and durability.

We take pride in our craftsmanship and take every possible measure to give you the best products

Our products are manufactured in Canada.

Our products are made for all hair types. Although they are primarily used by women of colour, our products can be used by all races & ethnicities to maintain hair moisture, reduce frizz and prevent tangling.

Returns

It typically takes 5-7 business days after receiving an item to issue you a gift card. You will receive an email once your gift card has been issued.

Shipping

Please email us with your correct shipping details as soon as possible. In the event that your order has already been shipped, please send us an email at and we will work with you to get your items to the correct address.

Sizing

Below please find a diagram to measure the circumference of your head. For further information, visit our Sizing Chart to view your size.

Uncategorized

Yes, we do offer wholesale pricing. To inquire about our wholesale price list or to place an order, please email info@raynehairessentials.com.